Frequently Asked Questions
- How can I place an order?
You can easily and quickly place an order at our webshop. You go to the page of the desired article, choose your size and click on the button "Add to cart". After placing the article in your shopping cart you go the next page. In order to sent you the article we ask you to fill in all the shipping details we need as Name, Family name, address and etc. On the same page we ask you to select your shipping preferences and preferred payment method.
When payment is successfully completed, we sent you the confirmation e-mail with all the specific details.When shipping the package you also will receive an e-mail regarding the track & trace data from PostNL.
- Can an article still be sold out after I placed my order?
Unfortunately, sometimes it happens that an item is sold simultaneous double. This is very annoying but unfortunately occur. Of course, we try everything to make you do as much as possible to be of service by the couple to deliver, or to look for a possible alternative.
- What payment methods does Eleganza accept?
The following methods of payment are accepted by Eleganza-shop.com.
iDEAL offers a familiar, secure and convenient way of paying online. You can pay within the trusted online banking environment of your own bank.
You can use iDEAL right away if you do your online banking with ABN AMRO, ASN Bank, ING, Knab, Rabobank, RegioBank, SNS Bank, Triodos Bank or Van Lanschot Bankiers.
When clients place orders online, Credit Card details are forwarded to a protected online banking system provided by MultisafePay which accept Visa, MasterCard and American Express.
Clients are guaranteed maximum Credit Card security because all transactions are processed using secured SSL servers.
Important: Our customer service will never ask nor accept creditcard details.
When selecting this option at checkout, you will be directed to the PayPal site to 'Log In' and review the amount shown before clicking 'Pay Now'. Once this transaction is complete, you will then return to Eleganza-shop.com.
Open for Belgium clients only. MisterCash offers a familiar, secure and convenient way of paying online. You can pay within the trusted online banking environment of your own bank.
In addition to the above mentioned payment methods we offer for our European clients also the postpay method by using Klarna Afterpay services.
All transactions will be processed and monitored by Multisafepay. Multisafepay keeps your payments safe with data encryption, PCI DSS, 3-D Secure, and advanced fraud protection.
- What is MultiSafePay?
Multisafepay is a secure and reliable payment service provider who takes the payment from you to ELEGANZA. Multisafepay is secure and your payment is thus in good hands. Various online payment methods such as iDeal, Giropay, Bancontact / Mister Cash, Visa, MasterCard and postpay, go through MultiSafePay.
- What is the estimated delivery time of my order?
We will ship your order within 1 to 3 days * after the order date. After our careful quality PostNL delivers your order to your specified delivery address. With a delivery address outside the Netherlands, the delivery take a few days longer.
- Are there any costs associated with sending my order?
To send your items we charge no shipping costs. However, when your order consists only discounted items, we charge € 4.95 fee as a contribution to the shipping costs.
- Do I pay shipping costs to return my package?
Orders are shipped free of charge when you purchase online, if you are dissatisfied you can return or exchange the product. These costs are for the customer. If there is a mistake your order which we have caused you will be eligible to return the package free of charge. Please contact us on this matter.
- Can I exchange or return discounted items?
Our terms and conditions also apply on discounted items, you can send or exchange your product back to us. For all packages, the costs of the return shipment has to be paid by the consumer.
Is your question not listed?
Of course we'll be glad to assist you by phone.
Questions regarding shoes
+31 35 621 4050
Questions regarding menswear
+31 30 242 29 86
+31 346 244 095