Order & Delivery
When you have placed an order and your order has not yet been sent, you have the option to change or cancel the order. If you have further questions about this, take Contact With us. When an order has been completed and already sent, there are no more options for us to change or cancel the order.
All orders are delivered free of charge within the Netherlands and Belgium. When ordering before 11.59 pm. Your order will be delivered the next day. We offer various free delivery options:
Delivery during the day between 09:00 and 18:00 via GLS
Evening delivery between 6:00 pm and 10:00 pm via TrunKRS
Pick up at 1 of our own Eleganza stores
Yes, we deliver to the whole of Europe, Asia and America.
Shipments within the EU are sent free of charge with GLS.
Shipments outside the EU are sent with UPS or DHL Express. The delivery times vary between 2 and 5 working days. The shipping costs vary per country, these are indicated in the check-out.
NB: Shipments outside the EU are sent without taxes and import duties. Depending on the country, these can be assigned to the customer.
Yes! Orders ordered on Sunday to Thursday before 11:59 PM will be delivered the next working day in the evening. Choose the TrunKRS option for this in the check-out. Please note that this speedy delivery service is only applicable for our customers in the Netherlands.
Yes, we also offer free evening delivery as standard. The evening delivery will be delivered by TrunKRS. The weekday deliveries then take place between 18:00 and 22:00. Please note that this speedy delivery service is only applicable for our customers in the Netherlands.
Yes that is certainly possible. In the check-out, choose the Eleganza store where you want to pick it up and you will receive an e-mail when the order is on location.
Note: - I f you choose Riverty it will not be possible to opt for a collection point - This is service is only available for NL customers
We have a real-time stock check so the chance is small, but unfortunately, when a last article is ordered online at almost the same time and also in one of our stores at that time, it can happen that an item is ultimately sold out. Of course this is very annoying and we will therefore try to help you as well as possible by, for example, offering an alternative.