Privacy Policy

Last updated: 17-11-2025

This privacy policy describes how Eleganza Schoenen BV processes your personal data when you visit our website or place an order.

1. Who are we?

Eleganza Shoes BV
Church Street 1
1211 CK Hilversum
Chamber of Commerce number: 32091800
E-mail: webshop@eleganza.nl
Tel: +31 346 244095

We are responsible for the processing of your personal data.

2. What personal data do we process?

Information you provide to us

  • Name, address, city

  • Email address

  • Phone number

  • Order and return information

  • Payment details (via Pay.nl, not visible to us)

  • Account information

  • Communication with customer service

Automatically collected data

  • IP address

  • Browser and device information

  • Cookie settings

  • Click and shopping behavior

Marketing and communications data

  • Email marketing via Klaviyo (with tracking, with permission)

  • SMS marketing via Klaviyo (with consent)

  • Segmentation, interactions and preferences

3. For what purposes do we use this data?

A. Execution of the agreement

  • Processing orders

  • Payments via Pay.nl

  • Shipping and returns via Sendcloud / carriers

  • Communication about your order

  • Account management

B. Marketing (consent required)

We use your data via Klaviyo email and SMS for:

  • Newsletters

  • Offers

  • New collection updates

  • Abandoned-cart memories

  • Personalized content via tracking

  • SMS promotions

You can always unsubscribe via the email link or via STOP in SMS.

C. Analysis and optimization (legitimate interest)

  • Website improvement

  • Collection and product analysis

  • Mapping purchasing behavior

  • Ad optimization via Meta and Google

D. Legal obligations

  • Tax legislation

  • Anti-fraud

  • Retention obligation of financial administration

4. With whom do we share personal data?

We never sell your data.

We share data only with processors who support us:

A. Technology & webshop

  • Shopify Plus – hosting & webshop platform

  • Klaviyo – email & SMS marketing

  • Koongo WebHalen – product feeds and marketplace connections

  • Picqer – warehouse software

  • Sendcloud / carriers – shipping and returns

  • Google – analytics and ads

  • Meta – ads & remarketing

B. Payments

  • Pay.nl processes payments.
    Your payment details are processed by Pay.nl and not stored by us.

C. Data storage & infrastructure

Some parties process data outside the EEA (e.g. Shopify, Klaviyo).
This is always done under GDPR-compliant contracts such as Standard Contractual Clauses .

5. Email and SMS marketing via Klaviyo

We use Klaviyo for:

  • Newsletters

  • Welcome flows

  • Abandoned-cart emails

  • Browse abandonment

  • Product recommendations

  • SMS marketing (opt-in)

Klaviyo collects:

  • Email address

  • Phone number

  • Interaction data (open, click, purchase)

  • Website behavior (via cookie & tracking pixel, with permission)

You can always unsubscribe via:

  • the unsubscribe link in every email

  • STOP messages in SMS

We do not share your consent with third parties and never sell it.

6. Retention periods

  • Order data: 7 years (legal obligation)

  • Account details: as long as you are a customer

  • Marketing data: until you opt out

  • Customer service communication: max. 24 months

  • Cookies: see cookie policy

7. Your rights

You are entitled to:

  • Inspection

  • Correction

  • Removal

  • Portability

  • Restriction of processing

  • Objection to marketing

  • Withdrawal of consent

Please send requests to webshop@eleganza.nl

8. Data security

We are taking the following measures, among others:

  • SSL encryption

  • Firewall & fraud detection

  • Secure server environment

  • Access restrictions

  • Regular security updates

9. Cookies

We use cookies for:

  • Functional operation of the webshop

  • Statistics (Google Analytics)

  • Marketing (Meta, Google Ads, Klaviyo tracking)

See our full cookie policy below.

10. Data transfer outside the EU

Where partners outside the EEA process data (such as Shopify and Klaviyo), we use legal safeguards in accordance with the GDPR.

11. Changes to this policy

We may change this policy. The latest version is always available on our website.

12. Contact

For questions about privacy, please contact us via:
webshop@eleganza.nl
+31 346 244095